You can convert and open documents in Pages on iPhone, iPad, iPod touch, or Mac. If you don't have an Apple device, you can use Pages online at iCloud.com.

1. If you're running into errors or issues with installing or activating Office on your Mac, see What to try if you can't install or activate Office for Mac instead. Before you begin activating, if you haven't already, you'll need to redeem and install Office on your PC or Mac.
2. Jun 28, 2019  For tips when you can't sign in to Outlook email, see How to sign in to or out of Outlook.com. Switch from a local account to a Microsoft account (Windows 10) If you're using a Windows 10 device, you may have signed in without using your Microsoft account.

Jan 24, 2019  Download Microsoft Excel for macOS 10.13 or later and enjoy it on your Mac. ‎A qualifying Office 365 subscription is required for Word, Excel, PowerPoint and Outlook. The powerful Excel spreadsheet app lets you create, view, edit, and share your files with others quickly and easily.

Convert and open documents in Pages on iPhone or iPad

You can work with a variety of file formats in Pages on your iPhone or iPad. Check which formats are compatible with Pages on iPhone and iPad.

Convert a Pages document in Pages on iPhone or iPad

If you want to open a Pages document in another app like Microsoft Word, use Pages to convert the document to an appropriate format.

1. Open the document that you want to convert, then tap the More button .
2. Tap Export.
   
3. Choose a format for your document.
4. If you chose EPUB, set any additional options.
5. Choose how you want to send your document, like with Mail or Messages.

Open a file in Pages on iPhone or iPad

To open a file like a Microsoft Word document in Pages on iPhone or iPad, tap the file in the document manager. If you don’t see the document manager, tap Documents (on iPad) or the back button (on iPhone), then tap the file that you want to open. If a file is dimmed, it’s not in a compatible format.

You can also open a file in Pages from a different app like the Files app, or from an email:

1. Open the other app, then select the document or attachment.
2. Tap the Share button .
3. Tap Copy to Pages. The original file remains intact.

When the file opens, you might get a message that the document will look different. For example, Pages notifies you when fonts are missing. Tap Done to open the document in Pages.

Convert and open documents in Pages for Mac

You can work with a variety of file formats in Pages for Mac. Check which formats are compatible.

Convert a Pages document in Pages for Mac

If you want to open a Pages document in another app like Microsoft Word, use Pages to convert the document to an appropriate format.

1. Open the Pages document that you want to convert.
2. Choose File > Export To, then select the format.
3. In the window that appears, you can choose a different format or set up any additional options. For example, you can require a password to open an exported PDF, choose to use the table of contents in an exported EPUB book, or choose the format for the exported Word document.
   
4. Click Next.
5. Enter a name for your file, then choose a location for the file.
6. Click Export.

To send a file in a specific format through Mail, Messages, AirDrop, or Notes, choose Share > Send a Copy, choose how you want to send the document, then choose a format.

Open a file in Pages for Mac

You can open a file from the Finder or from the Pages app:

• From the Finder, Control-click the file, then choose Open With > Pages. If Pages is the only word processor on your Mac, you can just double-click the file.
• From the Pages for Mac app, choose File > Open, select the file, then click Open. If a file is dimmed, it’s not a compatible format.

When the file opens, you might get a message that the document will look different. For example, Pages notifies you when fonts are missing. You might see also see warnings when you open documents created in older versions of Pages.

Open and convert documents in Pages for iCloud

Pages for iCloud lets you open, edit, and share your files from a supported browser on a Mac or PC. Check which file formats are compatible with Pages for iCloud. If you don't have an Apple device, learn how to create an Apple ID.

Convert a Pages document in Pages for iCloud

1. Sign in to iCloud.com with your Apple ID.
2. Click Pages.
3. In the document manager, click the More button on the file you want to convert, then choose Download a Copy. If you have the document open, click the Tools button in the toolbar, then choose Download a Copy.*
4. Choose a format for the document. The file starts begins to download to your browser’s download location.

* To convert your document to an EPUB book, open the document, click the Tools button in the toolbar, then choose Download a Copy.

Open a file in Pages for iCloud

1. Sign in to iCloud.com with your Apple ID.
2. Click Pages.
3. Drag the file you want to upload into the Pages document manager in your browser. Or click the Upload button , select the file, then click Choose.
4. Double-click the file in the document manager.

Check file format compatibility

Formats you can open in Pages

You can open these file formats in Pages on iPhone, iPad, Mac, and online at iCloud.com:

• All Pages versions
• Microsoft Word: Office Open XML (.docx) and Office 97 or later (.doc)
• Rich Text Format (.rtf/.rtfd)
• Plain Text files (.txt)

Pages on iPhone or iPad:

• Microsoft Word: Office Open XML (.docx)
• Rich Text Format (.rtf/.rtfd)
• PDF
• EPUB

Pages for Mac:

• Microsoft Word: Office Open XML (.docx) and Office 97 or later (.doc)
• Rich Text Format (.rtf/.rtfd)
• Plain Text files (.txt)
• PDF
• EPUB
• Pages ‘09

Pages for iCloud:

• Microsoft Word: Office Open XML (.docx)
• PDF
• EPUB

Learn more

• Pages on iPhone, iPad, Mac, and online at iCloud.com use the same file format. If you create or edit a document in Pages on one platform, you can open it in Pages on any of the other platforms.
• You can update to current versions of Pages on your iPhone or iPad from the App Store. To update Pages on your Mac, use the App Store app on your Mac.
• If you convert a Pages document into Pages ’09-compatible document, learn more about changes that happen when you export to iWork ’09.

If you are unable to sign into Microsoft Office (or Outlook repeatedly prompts you for login, does not show any data, edit a Word/Excel/PowerPoint data file, or receive encrypted connection error) it may be due to a NetID password change, a NetID change, or corrupted account credentials. Follow some common solutions to this issue below.

Possible solutions

• Option 1 - Update your software to the latest version

  • Windows OS

    Run Windows Update and install the latest updates.

    Windows Office

    Follow steps to update Office.

    Mac OS

    Run Office Updates.

• Option 2 - Your account was compromised and you are blocked from connecting
  • Review your client protocols. If your client protocols are disabled, contact the DoIT Help Desk.

• Option 3 - Reset/Remove your account credentials from within your OS

  • Windows OS

    Remove/Delete all Outlook/Office records from within credential manager.

    Mac OS

    Access the keychain application and remove/delete any of the following records: Microsoft Office Identities Cache 2 | Microsoft Office Identities Settings 2 and any ADAL, Microsoft, or Office entries that are listed within the 'Name' or 'Kind' columns. Note: search for 'microsoft' and 'adal' within the keychain application and delete all returned results. Detailed steps.

• Option 4 - Delete license files - MacOS only
  • Remove license files on a Mac.

• Option 5 - You are not authenticated into Office using your UW-Madison Office 365 account
  • Confirm you are authenticated with your Office 365 account.

• Option 6 - If your computer is not connected to UWNET/Campus network, use WiscVPN

• Option 7 - Download and run Microsoft's Support and Recovery Assistant for Office 365

  • Windows OS

    Note: Only available for Windows. This tool must be run on the affected machine.

    Download the tool here: Fix Outlook and Office 365 problems with Microsoft Support and Recovery Assistant for Office 365.

• Option 8 - Delete Cached Preferences

  • Mac OS

    Note: Only available for Mac OS.

    • Outlook Desktop Client

      • Delete Cached Preferences

        1. Quit Outlook
        2. Open Terminal (click the Spotlight search glass in the top right corner and type terminal).
        3. Type: defaults delete com.microsoft.Outlook (to delete the old preferences).
        4. Type: killall cfprefsd (to kill the cached prefs).
        5. Quit Terminal.
        6. Launch Outlook and check.

• Option 9 - Sign out of the connected device associated with the Office email account
  1. Sign into the account: https://portal.office.com/account/.
  2. Select View apps & devices from within Office apps & devices module.
  3. Click DEVICES and sign out of all the devices that you are singed into. This will prompt the user to authenticate via NetID login on all the devices they are connected to via their Office 365 account.

• Option 10 - Fully uninstall and reinstall Microsoft Office

  • Uninstall Office

    Windows OS

    Review the following Microsoft documentation for instructions.

    Mac OS

    Review the following Microsoft documentation for instructions.

    Install Office

    Follow steps outlined in Office 365 - Download/Install Office 365 document.

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